Privacy Policy

Scope

This Privacy Policy explains how Fofiwo handles personal information when you visit or use our storefront, create an account, place an order, or contact us for support. It applies to information handled through the storefront and related customer-service interactions.

This policy should be read together with our Terms of Service, Shipping Information, and Returns & Refunds.

Information we collect

The information we handle depends on how you use the storefront. It may include:

Account and contact details, such as your name, email address, account credentials, and the information you provide when contacting support.
Order and fulfillment details, such as purchased items, delivery address, shipping selection, order history, and delivery or tracking information.
Payment-related information, such as payment status and transaction references. Payment card information is handled by the payment provider used at checkout; we do not describe this policy as authorizing us to store payment card numbers.
Technical and usage information, such as device, browser, IP address, pages viewed, and interactions needed to operate, secure, and improve the storefront.

How we use information

We use personal information as needed to operate the storefront and provide requested services. This includes processing orders, taking payment, arranging fulfillment, communicating about an order or support request, preventing misuse, maintaining security, and complying with applicable legal obligations.

Where applicable law requires a separate basis or consent for a particular use, we rely on that basis or consent and provide the relevant choice through the storefront or your device settings.

When information is shared

We may share information with service providers that help us operate the storefront or fulfill an order, including payment, hosting, customer-support, fulfillment, delivery, and security providers. These providers may use the information only to perform services for us or as otherwise permitted by law.

We may also disclose information when necessary to comply with law, respond to a valid legal request, protect the rights, safety, or property of Fofiwo and others, or address fraud or security issues. We do not sell personal information merely because a purchase or support request is made.

Cookies and similar technologies

We use technologies that are necessary for storefront functions such as sessions, shopping-cart continuity, security, and preferences. Optional technologies may be subject to your consent where required by applicable law. You can also manage many browser-based technologies through your browser settings, although disabling them may affect storefront functionality.

Your choices and rights

Depending on where you live and the information involved, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict particular processing. Some requests may be limited by legal exceptions or by information we must retain for legitimate operational, tax, accounting, fraud-prevention, or legal purposes.

To make a privacy request or ask a question, use our Contact page. We may need to verify a request before acting on it.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, support, recordkeeping, dispute handling, security, and legal compliance. We use measures designed to protect information appropriate to the nature of the data and the service, but no online system or transmission can be guaranteed to be completely secure.

Changes and contact

We may update this policy when our practices, services, or legal requirements change. The current version and its effective date are displayed on this page.

For privacy questions or requests, please use our Contact page.