Shipping Information

Everything you need to know about delivery times, tracking, and our shipping policies

Shipping Types

We offer two shipping methods to ensure your order arrives quickly and safely

Overseas Warehouse

For standard products shipped directly from our overseas warehouses for faster delivery.

✓ Standard products only
✓ Local delivery within the region

Domestic to International

For products shipped internationally from our domestic facilities.

✓ Available for standard products
✓ Required for all custom products
✓ Ocean and air shipping options

Delivery Times

Estimated delivery times based on product type and shipping method

Product Type	Shipping Method	Estimated Delivery	Notes
Standard (Warehouse)	Standard Shipping	3-5 business days	Shipped directly from local warehouse
Standard (Warehouse)	Express Shipping	Within 3 business days	Priority handling and delivery
Standard (Domestic)	International Shipping	Approximately 15 days	Used when warehouse stock is unavailable
Custom Products	As communicated	Varies	Includes production time, details confirmed with customer

Delivery times may be adjusted during holidays according to local shipping policies. You will be notified of any delays via order messages.

Package Tracking

To track your order and view shipping details:

Log in to your account
Navigate to "Orders" in your account settings
Find your order and click to view details
Your order number and tracking information will be displayed
Click the tracking link to monitor your package in real-time

Special Notes

International Shipping

For international shipments, no additional action is required on your part. Simply wait for your package to arrive at your designated address.

Address Changes

If you need to modify your shipping address or have questions about custom product shipping details, please contact our customer service immediately.

Frequently Asked Questions

How do I know if my order is coming from a warehouse or being shipped internationally?

You can check your order confirmation for shipping origin information. Additionally, warehouse items will typically show estimated delivery within 3-5 days, while international shipments will show longer estimated times.

Can I change my shipping method after placing an order?

If you need to change your shipping method, please contact our customer service as soon as possible. We can only modify the shipping method if your order has not yet been processed and shipped.

What happens if my package is lost or damaged during shipping?

If your package is lost or damaged, please contact our customer service with your order number and details about the issue. We'll work with the shipping carrier to resolve the problem and arrange for a replacement or refund as appropriate.

Are there any restrictions on international shipments?

While we ship to most international destinations, some countries have restrictions on certain products. If your order contains any items restricted for shipment to your country, our customer service will contact you to discuss alternatives.

Need Help?

Have questions about shipping? Our customer service team is here to help!

💬 Look for the chat window in the bottom right corner of your screen to connect with us instantly.

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