Return & Refund Policy

Your satisfaction is our priority. Shop with confidence!

Return Window

You have 30 days from the date of delivery to request a return. Returns requested after this period cannot be accepted.

What Can Be Returned

To be eligible for a return, items must meet the following conditions:

Unused Condition

Items must be unworn, unused, and in the same condition that you received them

Original Packaging

Items must be in their original packaging with all tags and labels attached

Proof of Purchase

You must provide your order number or receipt to process the return

Refund Method

Once your return is approved and received, you will receive:

💳

Original Payment Method

Refunds are issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process it, depending on your bank or credit card company.

Note: Original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

How to Request a Return

Follow these simple steps to initiate your return:

Contact Us
Email support@fofiwo.com with your order number and reason for return
Receive Return Authorization
We'll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions
Package Your Item
Securely pack the item in its original packaging with all accessories and the RMA number clearly marked on the outside of the package
Ship Your Return
Send the package to the address provided in your return authorization email. We recommend using a trackable shipping method

Refund Processing Time

Once we receive your returned item:

📦

Inspection: 1-2 business days

We'll inspect your return to verify it meets our return conditions

💳

Refund Initiation: 1-2 business days

Once approved, we'll process your refund through Stripe

✅

Refund Arrival: 5-10 business days

The refund will appear in your account depending on your bank or card issuer's processing time

Note: You'll receive email notifications when we receive your return and when your refund is processed. All payments are processed securely through Stripe.

Special Circumstances

Different policies apply in these specific situations

🚫

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Custom or personalized products
Final sale or clearance items
Items without original packaging or tags removed
Opened or used items

🔧

Damaged or Defective Items

If you receive a damaged or defective item, contact us at support@fofiwo.com within 7 days of delivery. Include:

Your order number
Photos of the damaged/defective item
Description of the issue

We'll send a replacement or issue a full refund, including return shipping costs.

📦

Wrong Item Received

If you received the wrong item, contact us immediately at support@fofiwo.com. We will:

Send the correct item at no charge
Provide a prepaid return label for the wrong item
Cover all shipping costs

Return Shipping Costs

📮

Who Pays for Return Shipping?

We cover return shipping if:

The item is damaged or defective
We sent you the wrong item
There was an error on our part

You cover return shipping if:

You changed your mind
You ordered the wrong size or color
You no longer want the item

Important: Original shipping fees are non-refundable for standard returns.

Questions About Returns?

Our customer service team is here to help make your return process as smooth as possible

Contact Support